“Tessa West combines easy-to-apply tips with relatable, funny, and shocking stories that will have you taking notes. Anyone regardless of industry or level will benefit.“—Jonah Berger, bestselling author of Contagious
Tessa is the author of Jerks at Work, “a breezy and fun read for anyone who wants happier and healthier relationships at work” (Annie Duke, Quit), as well as the forthcoming Job Therapy, a leader’s guide to making sure your employees are not only happy, but fulfilled.
We all face uncomfortable situations at work. But Tessa can show you how to communicate well in these situations and actually turn them to your advantage, gaining outsized increases in creativity, collaboration, and innovation.
A friendly and engaging speaker, she offers a wealth of real-world stories and scientific strategies that you can apply broadly to any company or context. She shows you:
- The 5 causes of employee unhappiness that are making your company bleed talent—from the “identity crisis” to the “underappreciated star”—and what you can do to boost fulfillment and retain your best performers;
- How leaders can invite honest feedback from their teams (try starting with something non-threatening);
- How to manage conflict early and often, and create structures for healthy teamwork and decision-making;
- How to read other people (really!);
- And much more.
“I want audiences to walk away confident that they can actually improve communication in their workplaces,” Tessa says. “I’ll give you concrete action items: what you can do right now to facilitate change in your teams. It doesn’t matter if you’re shy, or think you’re not charismatic. These are tactics for everybody.”
